YoVille Support Answers

Hi Guys,

We know there are a lot of problems on YoVille right now. Trust us when we say that we are working on them.

-Can’t log on/switch rooms ect: We are having massive server problems. We know tons of users can not log on and if they can thing freeze or run very slowly. Our server guys are working on it right now. We’ve even pulled server guys off some of our other games to come help us with the problems. I can’t give you a timeline on when this will be fixed. It’s not a simple problem and it will require several fixes. We never want the game to be down for users and are working as quickly as we can to get it fixed for you guys.

-Bought a new YoDepot yard item and now you can’t edit: This will be a quicker fix, (hopefully today). Basically the items didn’t get fully pushed into the game. That’s why you can’t see the pictures in the store. We will have them pushed here soon. This will fix the bulk of the edit issues. Other people having edit problems may be due to the slow server issue that we are also working on.

-Can’t save your new house as the default: We know about this as well and it is on our list to fix. Though it is a big problem, we have to get the server issues and item issues fixed first so that people can actually be on the game.

-Where are the decks?: We found a bug in them and are fixing it. We hope to have them back in stores sometime this week or early next week. When an item that is not a collectible goes missing from the store it usually means that we have found something wrong with it and want to fix it so that it doesn’t lock up your accounts.

- White patches with flooring and kitchen in your new home: This is actually connected to one of our server issues. We hope to have this fixed soon.

Thanks,

~YoVille Support